Effective Date: November 19, 2024
At A to Z Party and Event Rentals, we are committed to providing high-quality service for your events. To ensure clarity and consistency, we have established the following refund policy:
1. Deposit Policy
- A 50% deposit is required to secure your reservation.
- All deposits are non-refundable, regardless of the reason for cancellation.
- Deposits are applied toward the total cost of your rental.
2. Cancellation Policy
- If you cancel your reservation, your deposit will not be refunded.
- Cancellations or rescheduling requests must be made at least 72 hours before the event date. We will work with you to reschedule your event based on availability.
3. Refunds on Final Payments
- Final payments are non-refundable once items have been picked up or delivered.
- If you cancel your reservation after paying in full but before items have been picked up or delivered, the final payment may be eligible for partial credit toward a future rental (at our discretion).
4. Delivery and Pick-Up Fees
- Delivery fees are non-refundable once the delivery process has begun.
5. Damage and Replacement Fees
- Refunds are not provided for damaged, broken, or lost items. Customers are responsible for repair or replacement costs as outlined in our Terms and Conditions.
6. Weather Policy
- Refunds are not provided for cancellations due to weather. Customers are encouraged to plan accordingly for outdoor events.
If you have any questions or concerns about this policy, please contact us:
A to Z Party and Event Rentals
Email Address: info@atozpartyandrentals.com
Thank you for understanding our policies and for choosing A to Z Party and Event Rentals to make your event special!
